Customer Retention Coordinator

6 days ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Customer Retention Coordinator Opportunity

We are seeking a highly skilled and detail-oriented Customer Retention Coordinator to join our team at AWIN Group of Dealerships. As a key member of our sales team, you will play a crucial role in maintaining strong relationships with our customers and ensuring their loyalty to our dealership.

Key Responsibilities:
  • Develop and implement effective strategies to retain customers and increase loyalty
  • Work closely with sales consultants to assist with lease or finance renewals
  • Communicate with customers to understand their needs and preferences
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Collaborate with sales managers to analyze customer feedback and improve sales processes
  • Maintain accurate records and reports to track customer interactions and sales performance
Requirements:
  • Valid Ontario G Driver's License
  • Strong organizational and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of 180, ADP/CDK or Reynolds software, MS Office, and OEM websites
  • Excellent customer service and interpersonal skills
What We Offer:
  • Flexible hours and work-life balance
  • Excellent group benefits package
  • Group RRSP contribution program
  • Training and support programs
  • Boot and tool allowance
  • Tuition reimbursement program
  • Corporate support and mentorship

We are committed to providing accessible employment practices and welcome applications from diverse candidates. If you require accommodation during the recruitment process, please indicate this in your cover letter or email.

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