Technical Support Specialist

2 weeks ago

Edmonton, Alberta, Canada Gill Multimedia Ltd. Full time

We are seeking a skilled Technical Support Analyst to join Gill Multimedia Ltd. as a key member of our technical support team. As a Technical Support Analyst, you will be responsible for providing expert assistance to users experiencing computer-related difficulties.

Your primary tasks will involve:

  • Responding to user inquiries and providing timely solutions
  • Conducting thorough research to resolve complex technical issues
  • Developing and delivering training programs to enhance user skills
  • Maintaining accurate records of problems and solutions

In addition to these responsibilities, you will also participate in software redesign and provide support for business systems, networks, and the Internet.

Gill Multimedia Ltd. is committed to fostering a diverse and inclusive work environment, offering mentorship, coaching, and networking opportunities for all employees. We strive to create a workplace that values and respects the contributions of all individuals, regardless of their background or abilities.

This is a permanent position, requiring a 40-hour workweek in English.

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