Infrastructure Reliability Engineer

4 weeks ago

Fort Albany, Canada Braze Full time

About Braze

At Braze, we pride ourselves on our exceptional team, characterized by approachability, kindness, and a shared passion for excellence.

We aim to cultivate this enthusiasm by establishing high standards, promoting collaboration, and fostering a harmonious work-life balance as we navigate our rapid global expansion while striving for equity and opportunity both within and outside our organization.

To thrive in our environment, you must be ready to set ambitious goals for yourself and your colleagues. There is always an opportunity to contribute: exercising autonomy, embracing accountability, and welcoming diverse perspectives are vital to our ongoing success. Our insatiable curiosity and eagerness to share our varied interests enrich our culture and create a vibrant workplace.

If you are motivated to tackle exciting challenges and have a proactive approach to change, you will have the opportunity to make a significant impact here, supported by a dedicated and passionate team. If Braze resonates with your values, we look forward to connecting with you.

Role Overview

Site Reliability Engineers (SREs) play a crucial role in ensuring the seamless operation of all internal services and platforms. In essence, SREs are tasked with maintaining site availability. They combine the skills of adept system administrators and software engineers, applying robust engineering principles, operational discipline, and advanced automation to the environments and infrastructure services we provide. Our expertise spans systems, whether it involves networking, the Linux kernel, or specialized knowledge in scaling algorithms or distributed systems.

Our team is dedicated to enhancing automation, infrastructure reliability, and empowering Braze's engineering teams to effectively utilize the infrastructure products and platforms we develop. Operating at a significant scale, we support over 3.3 billion monthly active users across our clients, processing hundreds of billions of data points each month and delivering billions of messages to end-users daily. Our diverse technology stack includes Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Site Reliability Engineer at Braze, you will collaborate with your team and consumer engineering teams to continuously enhance the infrastructure, automation, and tools that support internal products built on these technologies.

Key Responsibilities

  • Collaborate with Braze's engineering teams to:
  • Design products that effectively leverage infrastructure platforms in a scalable and reliable manner.
  • Diagnose reliability and scalability challenges across all layers of the stack, including products developed using our infrastructure platforms.
  • Create monitoring and alerting systems that focus on symptoms rather than outages.
  • Ensure compliance with our stringent enterprise-grade SLAs for customers.
  • Advance Braze's internal platform infrastructure by:
  • Implementing Infrastructure as Code using Chef, Terraform, and Kubernetes.
  • Developing deployment pipelines for applications across multiple languages using Docker, Kubernetes, etc.
  • Providing centralized tools, services, and automation frameworks that are essential for scaling operations, managing capacity, alleviating operational challenges, and enhancing the daily workflow of Braze's engineering teams.
  • Manage incidents by:
  • Participating in a PagerDuty rotation to address availability incidents and support fellow engineers.
  • Utilizing your on-call shifts to prevent incidents proactively.
  • Conducting retrospectives on incidents to transform lessons learned into system enhancements, automation, etc.

Candidate Profile

  • 3+ years of experience as a Software, DevOps, or Site Reliability Engineer.
  • Possess a systems-oriented mindset, considering interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations.
  • Exhibit a collaborative spirit, with a focus on documentation and swift delivery.
  • Work effectively with global remote teams, often in asynchronous settings.
  • Document processes to avoid redundancy in learning and planning.
  • Deliver promptly to exceed customer expectations, including internal stakeholders.
  • Demonstrate a proactive attitude; when encountering issues, you are driven to resolve them.
  • Possess a desire to address everyday challenges faced by software engineers and automate repetitive tasks.
  • Exhibit strong multitasking abilities and manage various expectations simultaneously.
  • Proficient in Linux and Unix Shell.
  • Strong programming skills, preferably in Ruby and/or Go.
  • Experience with Docker, Kubernetes, Terraform, or similar Infrastructure as Code technologies.
  • Familiarity with MongoDB, Redis, Kafka, Postgres, or similar data technologies.

What We Offer

Details regarding our benefits package will be shared upon receiving an employment offer. Benefits may vary by location.

We provide comprehensive benefits and foster flexible work environments, ensuring you can prioritize work-life harmony.

  • Competitive compensation, which may include equity.
  • Retirement and Employee Stock Purchase Plans.
  • Flexible paid time off.
  • Comprehensive benefits covering medical, dental, vision, life, and disability.
  • Family services, including fertility benefits and equal paid parental leave.
  • Professional development supported by structured career paths, learning platforms, and tuition reimbursement.
  • Opportunities for community engagement throughout the year, including an annual company-wide Volunteer Week.
  • Employee Resource Groups that foster supportive communities within Braze.
  • A collaborative, transparent, and enjoyable culture recognized as a Great Place to Work.

Equal Opportunity Employer

At Braze, we are committed to creating equitable growth and opportunities both within and outside the organization.

Building meaningful connections is central to our mission, including our recruitment practices. We strive to provide all candidates with a fair, accessible, and inclusive experience, regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. We encourage you to showcase your unique qualities during the application and interview process.

We understand that various circumstances may lead talented individuals to hesitate in applying for a role unless they meet all criteria. If this resonates with you, we encourage you to apply, as we would love to meet you.

For more information on how Braze processes your personal information during the recruitment process and your privacy rights, please refer to our privacy policy.

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