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Site Reliability Engineer

2 months ago


Fort Albany, Canada Braze Full time
About the Role

We are seeking a highly skilled Site Reliability Engineer to join our team at Braze. As a Site Reliability Engineer, you will play a critical role in ensuring the smooth operation of our internal-facing services and platforms.

Key Responsibilities
  • Partner with our engineering teams to architect products that effectively utilize infrastructure platforms in a scalable and reliable manner.
  • Debug reliability and scalability issues across all stack layers, including products built using our infrastructure platforms.
  • Develop and implement monitoring and alerting systems to prevent outages and ensure high uptime.
  • Ensure that Braze meets its strict enterprise-grade SLAs with customers.
  • Develop Braze's internal platform infrastructure using infrastructure as code tools such as Chef, Terraform, and Kubernetes.
  • Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, and other tools.
  • Provide centralized and common tooling, services, and automation frameworks to support scaling operations, capacity management, and reducing operational pain.
  • Manage incidents and respond to availability incidents using PagerDuty.
Requirements
  • 3+ years of experience as a Software, DevOps, or Site Reliability Engineer.
  • Strong understanding of systems, including interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations.
  • Ability to collaborate with global remote teams and work asynchronously.
  • Excellent documentation skills to ensure knowledge sharing and reduce duplication of effort.
  • Strong programming skills, with a preference for Ruby and/or Go.
  • Experience with Docker, Kubernetes, Terraform, or similar infrastructure as code technologies.
  • Experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies.
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We enable marketers to collect and take action on any amount of data from any source, so they can creatively engage with customers in real-time, across channels from one platform.

We are proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore. We are committed to creating equitable growth and opportunities inside and outside the organization.

We strive to create a workplace that is inclusive, diverse, and supportive of all employees. We believe that everyone deserves to feel valued, respected, and empowered to succeed.