Customer Service Operations Leader

1 month ago


Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full time
Educational RequirementsPost-secondary educationKey Responsibilities
  1. Recruit, train, guide, and inspire team members
  2. Promote business offerings
  3. Oversee and manage financial plans and spending
  4. Conduct and steer research initiatives
  5. Guide and support staff in the creation and execution of service quality evaluation methods
  6. Administer and manage budgets for client engagements, contracts, resources, and supplies
  7. Formulate, develop, and establish the policies and procedures of the organization
  8. Act as a representative of the organization in various economic and community groups
  9. Lead and instruct teams
  10. Deliver exceptional customer service
  11. Delegate, coordinate, and assess projects and programs
Team LeadershipSupervision of over 20 personnelWork Environment and Physical Demands
  1. Detail-oriented
  2. Fast-paced setting
  3. Manage a substantial caseload
  4. Handle a significant workload
  5. Meet stringent deadlines
  6. Perform under pressure
Personal Attributes
  1. Precision
  2. Customer-centric approach
  3. Reliability
  4. Strong interpersonal abilities
  5. Outstanding verbal communication
  6. Exceptional written communication
  7. Adaptability
  8. Proactive attitude
  9. Sound judgment
  10. Organizational skills
  11. Dependability
  12. Collaborative spirit
Professional Experience
  1. 1 to 2 years of relevant experience
  2. Employment Type: Permanent
  3. Language of Work: English
  4. Work Hours: 35 to 40 hours weekly


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