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Customer Experience Leader
2 months ago
The Body Shop Canada Ltd is seeking a highly motivated and experienced Retail Store Manager to join our team. As a key member of our retail leadership team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.
Key Responsibilities- Business Development: Develop and implement strategies to drive sales growth, increase customer engagement, and improve operational efficiency.
- Team Leadership: Lead, coach, and develop a high-performing team of sales associates, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
- Customer Experience: Foster a customer-centric culture, ensuring every customer interaction is positive, engaging, and memorable.
- Inventory Management: Manage inventory levels, monitor stock movements, and maintain accurate records to ensure optimal stock levels and minimize losses.
- Visual Merchandising: Ensure visual displays are appealing, well-maintained, and aligned with company standards.
- Employee Engagement: Foster a positive work environment, promote employee development, and recognize outstanding performance.
- Operational Excellence: Maintain high standards of store appearance, cleanliness, and organization, ensuring a safe and healthy work environment.
- Experience: 2+ years of retail management experience, preferably in a customer-facing role.
- Leadership Skills: Proven ability to lead, coach, and develop high-performing teams.
- Customer Service: Excellent customer service skills, with a focus on delivering exceptional experiences.
- Communication: Strong verbal and written communication skills, with the ability to effectively communicate with team members, customers, and stakeholders.
- Problem-Solving: Ability to analyze problems, identify solutions, and implement effective strategies to drive business results.
- Adaptability: Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Competitive Salary: $45,000 - $55,000 per year.
- Bonus Pay: Eligible for bonus pay based on individual and team performance.
- Benefits: Comprehensive benefits package, including health, dental, and vision coverage, as well as a generous RRSP matching program.
- Professional Development: Opportunities for training, development, and career advancement.
- Store Discount: Enjoy a 20% discount on all products and services.
