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Restaurant Assistant Manager

2 months ago

Nanaimo, British Columbia, Canada Subway Nanaimo Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Assistant Manager to join our team at Subway Nanaimo. As a key member of our management team, you will be responsible for leading and supporting our restaurant staff to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Operations Management
    • Oversee daily restaurant operations, ensuring seamless execution of our menu and services.
    • Manage inventory, supplies, and equipment to maintain optimal levels and minimize waste.
    • Implement and maintain high standards of cleanliness, safety, and security.
  • Customer Service and Engagement
    • Lead by example, providing exceptional customer service and ensuring all staff members meet our high standards.
    • Develop and implement strategies to increase customer satisfaction and loyalty.
    • Monitor and address customer complaints and concerns in a timely and professional manner.
  • Team Leadership and Support
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Provide coaching, feedback, and guidance to ensure staff members meet their performance goals.
    • Foster a positive and inclusive work environment, promoting teamwork and collaboration.
  • Marketing and Sales
    • Develop and implement local marketing strategies to drive sales growth and increase brand awareness.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
    • Collaborate with the marketing team to create and execute promotional campaigns.
Support for Diverse Groups
  • Support for Persons with Disabilities
    • Ensure physical accessibility accommodations are in place, including ramps, elevators, and accessible restrooms.
    • Provide visual and auditory accessibility accommodations, such as braille signage and transcription software.
    • Participate in government or community programs that support persons with disabilities.
  • Support for Newcomers and Refugees
    • Participate in government or community programs that support newcomers and refugees.
    • Assist with immediate settlement needs, such as housing and transportation.
    • Support social and labor market integration, including language training and skills development.
  • Support for Youth
    • Participate in government or community programs that support youth employment.
    • Offer on-the-job training and mentorship opportunities for youth.
    • Provide awareness training to create a welcoming work environment for youth.
  • Support for Veterans
    • Participate in government or community programs that support Veterans.
    • Offer mentorship, coaching, and networking opportunities for Veterans.
    • Provide awareness training to create a welcoming work environment for Veterans.
  • Support for Indigenous People
    • Participate in government or community programs that support Indigenous people.
    • Offer mentorship, coaching, and networking opportunities for Indigenous workers.
    • Develop and maintain relationships with Indigenous communities and organizations.
  • Support for Mature Workers
    • Participate in government or community programs that support mature workers.
    • Apply hiring policies that discourage age discrimination.
    • Provide awareness training to create a welcoming work environment for mature workers.
  • Support for Visible Minorities
    • Participate in government or community programs that support visible minorities.
    • Apply hiring policies that discourage discrimination against visible minorities.
    • Offer mentorship programs that pair visible minorities with experienced employees.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.