Service Operations Leader

1 month ago


Nanaimo, British Columbia, Canada Rentokil Initial Full time

Company Overview

Rentokil Initial is a leading provider in the pest management industry, dedicated to delivering exceptional services to the property management sector. Our certified professionals utilize cutting-edge technologies to safeguard homes and businesses across Canada.

Position Summary

We are seeking a skilled Operations Manager to join our team in Nanaimo, BC. The Operations Manager will play a crucial role in training, guiding, and nurturing a team of service technicians. This position is pivotal in achieving sales targets, enhancing client loyalty, and ensuring our team delivers outstanding service.

Key Responsibilities

  • Oversee daily operations of pest control technicians, ensuring superior customer service.
  • Provide guidance to staff in all operational, service, and client care aspects.
  • Manage financial performance, focusing on revenue growth and cost control.
  • Engage in daily travel to meet clients, support pest technicians, and collaborate with the sales team on business development.
  • Adapt to a flexible schedule, including early mornings and weekends as necessary.
  • Prepare and submit regular reports as required.
  • Monitor and optimize scheduled appointments for efficiency, field routing, client quality control audits, and account management.

Qualifications

  • Bachelor's degree preferred, but not mandatory.
  • 3-5 years of management experience with a focus on customer service.
  • Experience in pest control management is essential.
  • Proven success in training, mentoring, and coaching service professionals.
  • Excellent verbal and written communication skills are a must.
  • Prior experience in a route-oriented service environment is advantageous.
  • Ability to obtain and maintain necessary licenses and certifications as per regulations.
  • Must pass a pre-employment background check.
  • Valid driver's license and clean motor vehicle record required.

Benefits

  • Company vehicle
  • Company-sponsored events
  • Dental coverage
  • Employee assistance program
  • Comprehensive health care
  • Life insurance
  • Paid time off
  • RRSP matching up to 3.5%
  • Vision coverage

Rentokil Initial is committed to fostering an inclusive workplace. We encourage applications from women, Aboriginal peoples, persons with disabilities, and members of visible minorities. We are dedicated to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please inform us if you require accommodations during any stage of the recruitment process.



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