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Customer Experience Leader

3 months ago


Nanaimo, British Columbia, Canada Michaels Full time

Lead and Inspire a Customer-Centric Retail Experience

As a Customer Experience Manager, you'll play a vital role in shaping the customer journey at our vibrant retail store. Your passion for delivering exceptional service and your leadership skills will be instrumental in creating a positive and memorable experience for every customer who walks through our doors.

Your Responsibilities:
  • Operational Excellence: Partner with the Store Manager to ensure smooth daily operations, adherence to company policies, and compliance with all relevant regulations.
  • Team Development & Coaching: Motivate and guide your team of framing specialists, fostering a culture of collaboration and high performance. Provide ongoing training and development opportunities to enhance their skills and knowledge.
  • Customer Service Champion: Go above and beyond to provide friendly and personalized customer service. Assist customers with product inquiries, offer expert advice on framing solutions, and ensure their satisfaction throughout their shopping experience.
  • Inventory Management & Shrink Prevention: Oversee inventory management processes, ensuring accuracy and efficiency. Implement and monitor shrink prevention programs to safeguard company assets.
  • Safety & Compliance: Maintain a safe and secure work environment for your team and customers. Adhere to all safety protocols and regulations.
Your Skills & Qualifications:

We're looking for an energetic and customer-focused individual with proven retail management experience. You possess strong leadership skills, a passion for delivering exceptional service, and the ability to motivate and inspire your team.

Previous experience in framing or art is a plus.