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Field Service Manager

2 months ago

Nanaimo, British Columbia, Canada AFL Full time

Job Summary

AFL is seeking a highly skilled and experienced Field Service Manager to lead our Premise team in delivering exceptional customer experiences and driving operational excellence. As a key member of our team, you will be responsible for managing a team of Premise Technicians, ensuring quality of service, and promoting a culture of safety and effectiveness.

Key Responsibilities

  • Lead and develop a team of Premise Technicians to achieve operational excellence and deliver high-quality customer experiences.
  • Manage day-to-day operations, including scheduling, resource allocation, and performance monitoring.
  • Ensure compliance with established processes and procedures, and implement improvements to enhance efficiency and effectiveness.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and implement training programs to enhance technician skills and knowledge.
  • Conduct regular safety inspections and audits to ensure compliance with health and safety regulations.
  • Provide feedback and coaching to technicians to enhance their performance and productivity.

Requirements

  • 5+ years of experience in a relevant professional capacity, preferably in a telecommunications or operations management role.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven track record of delivering operational excellence and improving customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

Working Conditions

  • Combination of working in the field and normal office environment.
  • 40 hours/week, with various shifts as assigned (morning, evening, weekend, and statutory holidays).
  • Travel is required.