User Support Technician

4 weeks ago


Brampton, Ontario, Canada Khalsa IT Services Full time
Position: Technical Support Analyst
  • Education: College/CEGEP
  • Experience: 1 to 2 yearsKey Responsibilities
  • Assist users in resolving computer-related issues
  • Investigate and implement solutions utilizing user manuals and technical documentation
  • Provide guidance and training to users experiencing challenges
  • Maintain a detailed log of issues and resolutions for future reference
  • Engage in software redesign initiatives
  • Support business systems, networks, and online services
  • Conduct backup and recovery operations for web servers
  • Deliver exceptional customer service
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 35 hours per week


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