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Customer Support Technician
3 months ago
AUREUS INFOTECH INC is seeking a dedicated User Support Technician to join our team. This role is essential in providing top-notch assistance to our users and ensuring smooth operations within our technical environment.
Qualifications- Education: College/CEGEP
- Experience: 1 to 2 years in a similar role
- Maintain and organize a comprehensive log of issues and solutions for reference by fellow technical support analysts.
- Engage in the enhancement and redesign of applications and software solutions.
- Oversee and guide a small team of technical support personnel.
- Deliver business systems, network, and Internet support to users, addressing identified challenges.
- Ensure exceptional customer service is provided at all times.
Manage a team of 1 to 2 support staff.
Work Environment- Fast-paced setting requiring strong attention to detail.
- Public transportation options are accessible.
- Highly organized and detail-oriented.
- A collaborative team player.
- Job Type: Permanent
- Work Language: English
- Hours: 35 hours per week
