IT Support Technician
4 weeks ago
AUREUS INFOTECH INC is seeking a dedicated User Assistance Technician to join our team. This role is essential in providing comprehensive support to our users, ensuring their technical issues are resolved efficiently.
Educational Requirements- Completion of College or CEGEP program
- Maintain and organize a log of issues and solutions for reference by fellow support analysts.
- Engage in the enhancement and redesign of software applications.
- Oversee a small team of technical support personnel.
- Deliver business systems, network, and Internet assistance to users facing challenges.
- Ensure high-quality customer service is provided at all times.
Supervision of a team comprising 1 to 2 individuals.
Travel and TransportationAccess to public transportation is available for commuting.
Work Environment- Fast-paced work setting requiring attention to detail.
- Highly organized with a strong ability to work collaboratively as part of a team.
- Minimum of 1 year but less than 2 years of relevant experience.
- Type of Employment: Permanent
- Language of Work: English
- Working Hours: 35 hours per week
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