User Assistance Technician

4 weeks ago


Brampton, Ontario, Canada Delight Immigration Services Full time
Position Overview

As a User Support Technician at Delight Immigration Services, you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will ensure that our clients receive the necessary support to navigate their technical difficulties effectively.

Educational Requirements
  • Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years.
Key Responsibilities
  • Address user inquiries and troubleshoot issues related to computer systems.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support staff.
  • Deliver support for business systems, networks, and internet-related issues as they arise.
  • Facilitate the setup of equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
Experience and Work Conditions
  • Prior experience in a similar role is considered an asset.
  • Employment type: Permanent.
  • Working language: English.
  • Work hours: 37 to 40 hours per week.


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