Business Development Director
1 week ago
We are seeking a highly skilled and experienced professional to join our team as a Contact Centre Manager at Avalon College Limited o/a Avalon Career College.
Key Responsibilities- Hiring and Training: Recruit, train, and develop a team of customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional service to our clients.
- Business Development: Market and promote our business services to potential clients, identifying new opportunities and building relationships to drive growth.
- Financial Management: Plan and control budgets, expenditures, and financial resources to ensure the efficient operation of our contact centre.
- Research and Development: Plan and direct research initiatives to improve our services and stay ahead of industry trends.
- Staff Development: Direct and advise staff on the development and implementation of service quality assessment strategies to ensure continuous improvement.
- Project Management: Plan, administer, and control budgets for client projects, contracts, equipment, and supplies.
- Policies and Procedures: Develop and implement policies and procedures to ensure the effective operation of our contact centre.
- Representation: Represent the company in various economic and social organizations to build relationships and promote our services.
- Leadership: Lead and instruct groups of staff to achieve our business objectives.
- Customer Service: Provide exceptional customer service to our clients, responding to their needs and resolving issues in a timely and professional manner.
- Project Coordination: Assign, coordinate, and review projects and programs to ensure they are completed on time and within budget.
We are looking for a highly skilled and experienced professional who possesses the following qualities:
- Attention to Detail: You have a keen eye for detail and can ensure that all tasks are completed accurately and efficiently.
- Fast-Paced Environment: You thrive in a fast-paced environment and can manage multiple tasks and priorities simultaneously.
- Large Caseload: You can handle a large caseload and prioritize tasks to meet deadlines.
- Tight Deadlines: You can work under pressure and meet tight deadlines without compromising on quality.
- Work under Pressure: You can work effectively under pressure and maintain a high level of performance.
- Personal Qualities: You possess excellent interpersonal skills, are accurate, client-focused, dependable, efficient, flexible, and a team player.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Language: English
Work Hours: 35-40 hours per week
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