Business Development Director

1 week ago

Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Contact Centre Manager at Avalon College Limited o/a Avalon Career College.

Key Responsibilities
  • Hiring and Training: Recruit, train, and develop a team of customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional service to our clients.
  • Business Development: Market and promote our business services to potential clients, identifying new opportunities and building relationships to drive growth.
  • Financial Management: Plan and control budgets, expenditures, and financial resources to ensure the efficient operation of our contact centre.
  • Research and Development: Plan and direct research initiatives to improve our services and stay ahead of industry trends.
  • Quality Assurance: Develop and implement strategies to assess and improve the quality of our services, ensuring we meet the highest standards.
  • Project Management: Plan, administer, and control budgets for client projects, contracts, equipment, and supplies.
  • Policies and Procedures: Develop and implement policies and procedures to ensure the smooth operation of our contact centre.
  • Representation: Represent our company at various economic and social organizations, building relationships and promoting our brand.
  • Leadership: Lead and instruct groups, providing guidance and support to ensure they achieve their goals.
  • Customer Service: Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
  • Project Coordination: Assign, coordinate, and review projects and programs to ensure they are completed on time and to the required standard.
About You

We are looking for a highly motivated and experienced professional who can lead our contact centre team. The ideal candidate will have:

  • Excellent Leadership Skills: Proven ability to lead and motivate a team to achieve their goals.
  • Strong Business Acumen: Understanding of business operations and the ability to make informed decisions.
  • Excellent Communication Skills: Ability to communicate effectively with staff, clients, and stakeholders.
  • Strong Analytical Skills: Ability to analyze data and make informed decisions.
  • Highly Organized: Ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong Problem-Solving Skills: Ability to resolve complex problems and issues.
  • Flexibility: Ability to adapt to changing circumstances and priorities.
  • Reliability: Ability to work independently and as part of a team.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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