Client Care Coordinator

6 days ago


Markham, Ontario, Canada Spectrum Health Care Full time

About Spectrum Health Care

We are a leading home health care provider, committed to delivering exceptional patient care and support. As a Client Care Coordinator, you will play a vital role in our team, working collaboratively with community healthcare professionals to provide high-quality care to our clients.

Key Responsibilities

  • Work closely with community Personal Support Workers (PSWs) and Nurses to coordinate and schedule services
  • Liaise with clients, staff, and community partners to ensure seamless care delivery
  • Act as a problem solver for clients, responding to inquiries and concerns from the Local Health Integration Network (LHIN) and employees
  • Report client and staff concerns to the Home Support Supervisor
  • Liaise with LHIN representatives to ensure optimal client care
  • Collect and enter client data into our computer system
  • Provide administrative support, including scheduling, lists, and other duties to support the PSW and Nurse program

Requirements

  • Minimum 2 years of experience in an office setting
  • Excellent customer service and communication skills, with the ability to handle high volumes of calls
  • Ability to multitask and prioritize tasks
  • High school diploma or equivalent
  • Proficient in Microsoft Office, including Word and Outlook
  • Medical terminology knowledge an asset

About the Role

This is an exciting opportunity to join a dynamic team of healthcare professionals who are passionate about delivering exceptional patient care. As a Client Care Coordinator, you will have the opportunity to make a real difference in the lives of our clients and their families.



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