Client Care and Sales Coordinator

7 days ago

Markham, Ontario, Canada WS Audiology Full time

Job Summary:

We are seeking a highly skilled and motivated Client Care and Sales Coordinator to join our team at WSAudiology. As a key member of our team, you will be responsible for providing exceptional client service and sales support to our patients.

Key Responsibilities:

  • Client Service: Act as the primary point of contact for patients, providing exceptional customer service and ensuring a positive experience throughout their hearing journey.
  • Sales Support: Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty to our services and products.
  • Administrative Tasks: Perform administrative duties such as processing payments, maintaining client files, ordering supplies, and receiving incoming mail and packages.
  • Marketing and Community Engagement: Participate in HearCANADA branding and marketing initiatives, including attending community-based events, marketing collateral drop-offs, and networking with other healthcare providers.
  • Support to Clinical Team: Assist clinical team members with sanitization and equipment as directed.

Requirements:

  • Experience: 3+ years of experience in a customer service or administrative capacity, with a strong preference for experience in a retail or sales-oriented environment.
  • Bilingualism: Bilingualism in a second language is considered a definite asset.
  • Skills: Excellent communication skills, ability to establish and build relationships with colleagues, coworkers, and community partners, proficiency with scheduling software and MS Office, and a valid driver's license and access to a vehicle (preferred).

What We Offer:

  • Compensation: $21 - $24 / hour based on experience + quarterly bonus.
  • Benefits: Employer-paid benefits that start on your first day, RRSP program with employer matching, education assistance program, and ongoing mentorship/professional development opportunities.
  • Culture: A culture that promotes inclusivity and a shared passion in making a positive impact in our community.

Accommodations: HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

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