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Client Relations Supervisor

2 months ago

Markham, Ontario, Canada Henry Global Full time
Position Overview

The role of the Client Service Supervisor at Henry Global involves overseeing and enhancing the client service experience through effective management and coordination of service activities.

Educational Requirements
  • Completion of post-secondary education such as College or CEGEP.
Work Environment
  • Flexibility to relocate as necessary.
Key Responsibilities
  • Coordinate efforts with various departments to ensure seamless operations.
  • Establish and manage work schedules and operational procedures.
  • Prepare and present comprehensive reports on service metrics.
  • Address and resolve workplace challenges, offering technical guidance and suggestions to enhance productivity and service quality.
  • Conduct training for staff on job responsibilities, safety protocols, and organizational policies.
  • Perform duties alongside supervised staff as needed.
  • Assign, review, and oversee work tasks to ensure efficiency.
  • Maintain the functionality of computer systems and equipment, organizing repairs to support uninterrupted service delivery.
  • Manage the requisition of necessary materials and supplies.
Technical Proficiency
  • Proficient in MS Office applications.
Work Conditions
  • Strong attention to detail is essential.
Personal Attributes
  • Client-focused mindset.
  • Reliable and dependable work ethic.
  • Strong interpersonal skills.
  • Excellent verbal communication abilities.
  • Proactive and initiative-driven.
  • Awareness of interpersonal dynamics.
Screening Criteria
  • Legally authorized to work in Canada.
  • Willingness to relocate for the position.
  • Prior experience in a similar role.
  • Highest level of education completed.
Experience Required
  • 1 to 2 years of relevant experience.
Benefits OfferedHealth Benefits
  • Comprehensive dental plan.
  • Health care coverage.
  • Vision care benefits.
Financial Benefits
  • Reimbursement for gasoline expenses.
  • Group insurance options.
  • Life insurance coverage.
Additional Perks
  • Complimentary parking available.
  • Employment duration: Permanent.
  • Work language: English.
  • Weekly working hours: 37.5 hours.