Client Care Support Specialist
2 months ago
Position Overview
Spectrum Health Care is seeking dedicated Part-Time Client Care Support Specialists to join our team. As a Client Care Support Specialist, you will play a vital role in providing exceptional client service and support, acting as a liaison between patients, clients, and clinical staff.
Responsibilities:
- Collaborate with community Personal Support Workers (PSWs) and Nurses to schedule and coordinate services.
- Communicate effectively with clients, staff, and partners.
- Resolve client issues promptly and respond to inquiries.
- Report any concerns to the Home Support Supervisor.
- Coordinate client care with Local Health Integration Network (LHIN) representatives.
- Enter client data accurately into our systems.
- Provide administrative support for the PSW and Nurse program.
Requirements:
- Minimum 2 years of office experience.
- Strong customer service skills (healthcare industry experience preferred).
- Ability to multitask and prioritize effectively.
- High school diploma or equivalent.
- Excellent English communication skills.
- Customer service and organizational skills.
- Proficiency in Word and Outlook.
- Medical terminology knowledge is a plus.
- Additional language skills are beneficial.
About Spectrum Health Care
Spectrum Health Care is proud to be recognized as one of Canada's Best Managed Companies. This award celebrates our company's performance, growth, innovation, culture, and leadership. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.
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