Warranty Department Manager

1 week ago

Old Toronto, Ontario, Canada Yamaha Motor Canada Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Warranty Department Manager to lead the activities of the Warranty Department at Yamaha Motor Canada Ltd. The successful candidate will be responsible for overseeing the maintenance and implementation of warranty policies and procedures on new and existing products, as well as required system maintenance, reporting, and budgeting.

Key Responsibilities
  • Leadership and Team Management
    • Participate in the training, appraisal, and development of reporting staff, coordinate daily activities, and special projects as required.
    • Through effective communication and direction, ensure growth and continuity in achieving department and corporate goals.
  • Warranty Policy Development and Implementation
    • Oversee the development, organization, implementation, and distribution of warranty policies and procedures on new and existing products.
    • Prepare warranty publications and/or documents, including proofreading (i.e., warranty and technical bulletins, owner's warranty guides).
    • Analyze the impact of new policies on department, company, dealers, and customers.
  • Internal Control and Compliance
    • Ensure an effective internal control system is implemented within the department.
    • Document all key business processes, implement formal review and approval systems, and maintain all documentation required to satisfy internal and external auditors.
  • Reporting and Analysis
    • Assist in the development of a mid-term plan and annual schedule of all warranty activities, training, monitor progress on a quarterly basis, and provide management with reports.
    • Provide information on participation rates and other relevant statistics.
  • Communication and Collaboration
    • Ensure effective two-way communication within the division through daily interaction with staff, regular staff meetings, and by ensuring all staff possess the information required to be effective in their position.
  • Special Events and Training
    • Assist and participate in corporate shows, service seminars, and special events as required.
    • Assist and participate in new dealer on-boarding, training, and new employee training.
    Requirements
    • Education and Experience
      • Undergraduate degree/college diploma/mechanical certification or equivalent combination of experience.
      • Technical/Business/Mechanics/Engineering program of study.
      • 3-5 years of experience preferred.
      • Technical/Business/Mechanical/Engineering type of experience.
    • Skills and Abilities
      • Time management and strong organizational skills.
      • Strong interpersonal and negotiation skills.
      • Mechanically inclined.
      • Command of English/French preferred (written and verbal).
      • Enthusiasm for Motor Sports Industry is considered an asset.

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