Team Lead, Warranty Management

1 week ago

Old Toronto, Ontario, Canada Yamaha Motor Canada Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead, Warranty to join our team at Yamaha Motor Canada Ltd. The successful candidate will be responsible for leading the activities of the Warranty Department, overseeing the maintenance and implementation of warranty policies and procedures on new and existing products, and ensuring the department is operating successfully.

Key Responsibilities
  • Leadership and Management
    • Participate in the training, appraisal, and development of reporting staff, coordinate daily activities, and special projects as required.
    • Ensure growth and continuity in achieving department and corporate goals through effective communication and direction.
  • Warranty Policy and Procedure Development
    • Oversee the development, organization, implementation, and distribution of warranty policies and procedures on new and existing products.
    • Prepare warranty publications and/or documents, including proofreading.
    • Analyze the impact of new policies on department, company, dealers, and customers.
  • Internal Control and Compliance
    • Ensure an effective internal control system is implemented within the department.
    • Document all key business processes and implement formal review and approval systems.
    • Maintain all documentation required to satisfy internal and external auditors.
  • Reporting and Communication
    • Assist in the development of a mid-term plan and annual schedule of all warranty activities.
    • Monitor progress on a quarterly basis and provide management with reports.
    • Ensure effective two-way communication within the division through daily interaction with staff and regular staff meetings.
  • Special Projects and Events
    • Assist and participate in corporate shows, service seminars, and special events as required.
    • Assist and participate in new dealer on-boarding, training, and new employee training.
Requirements
  • Education and Experience
    • Undergraduate degree/college diploma/mechanical certification or equivalent combination of experience.
    • 3-5 years of experience preferred.
  • Skills and Abilities
    • Time management and strong organizational skills.
    • Strong interpersonal and negotiation skills.
    • Mechanically inclined.
    • Command of English/French preferred (written and verbal).
    • Enthusiasm for Motor Sports Industry is considered an asset.

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