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Technical Support Specialist

2 months ago

Bolton, Canada ACORN Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at ACORN. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our computer systems.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Problem-Solving: Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • User Training: Provide guidance and training to users on how to use computer systems and software effectively.
  • Log Maintenance: Maintain a comprehensive log of problems and solutions to aid in future technical support efforts.
  • Collaboration: Work closely with other technical support analysts to ensure seamless technical support services.
  • Equipment Setup: Set up computer equipment for employees, ensuring proper installation of cables, operating systems, and software.
  • Backup and Recovery: Perform web-server backup and recovery operations to ensure business continuity.
Requirements
  • Education: College/CEGEP degree.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work under pressure, and strong attention to detail.
Work Environment

As a Technical Support Specialist at ACORN, you will work in a fast-paced environment with tight deadlines and repetitive tasks. You must be able to multitask, prioritize tasks, and maintain a high level of accuracy and attention to detail.

Personal Qualities
  • Accuracy: You must be accurate and detail-oriented in your work.
  • Client Focus: You must be able to provide excellent customer service and focus on meeting the needs of our users.
  • Efficient Interpersonal Skills: You must be able to communicate effectively with users and colleagues.
  • Initiative: You must be proactive and take initiative to resolve technical issues and improve processes.
Language and Work Schedule

The primary language of work is English, and the work schedule is 30 hours per week.