Senior Strategy Manager
3 weeks ago
About eBay: eBay is a leading global ecommerce platform that is transforming the shopping and selling experience. Our mission is to empower millions of buyers and sellers across more than 190 markets worldwide, continuously innovating to redefine the future of ecommerce.
Company Culture: At eBay, we value authenticity, creativity, and the unique contributions of every individual. Our commitment to sustainability and community engagement drives us to create meaningful connections that foster economic opportunities for all.
Role Overview:The Global Buyer Loyalty and Engagement team plays a crucial role in shaping customer-focused strategies that enhance business growth and strengthen buyer loyalty. This position requires a proactive and customer-centric leader to spearhead strategic initiatives that support our buyer engagement offerings, including global incentive strategies and insights.
Key Responsibilities:- Formulate and execute comprehensive strategies for buyer incentives and engagement that align with organizational objectives.
- Oversee the optimization of global incentive investments, promoting best practices and standardized measurement across various markets.
- Evaluate program performance, customer behavior, and market trends to recommend actionable improvements.
- Develop and manage a product and analytics roadmap to enhance customer experience and foster long-term loyalty.
- Implement strategies to drive growth and profitability within the services sector, analyzing customer preferences and collaborating with partners to enhance offerings.
- Work closely with cross-functional teams, including Trade, Product, Marketing, and Analytics, to ensure cohesive execution of business goals.
- Lead and mentor a team to ensure high levels of engagement, productivity, and commitment.
- Bachelor's or Master's degree in Business Administration, Marketing, or a related discipline.
- 7+ years of experience in incentives, customer loyalty, business planning, and program management, demonstrating success on a global scale.
- Strong analytical capabilities with a focus on data-driven decision-making.
- In-depth understanding of business and customer economics, pricing strategies, and profitability.
- Exceptional communication and interpersonal skills, with the ability to collaborate across diverse teams.
- Proven track record in managing complex projects, setting priorities, and achieving business objectives.
- Experience in managing external partners and vendors effectively.
- Demonstrated ability to lead and develop high-performing teams in a dynamic environment.
- Experience in online commerce within a marketplace context is preferred.
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