Fraud Investigation Specialist

3 weeks ago

Vancouver, British Columbia, Canada Intact Financial Full time

Join Our Team at Intact Financial

At Intact Financial, our mission revolves around empowering individuals, businesses, and communities to thrive during both prosperous and challenging times. By becoming a part of our team, you will contribute to this mission alongside a dedicated group of professionals.

We are committed to fostering an environment where you can learn, grow, and be recognized for your unique contributions. Diversity is a cornerstone of our culture, and we pledge to support your journey with the necessary tools, opportunities, and flexibility.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

Position Overview

We are seeking a Fraud Investigation Specialist to enhance our Investigative Services team in Western Canada. In this role, you will play a critical part in evaluating investigative leads within Auto and Property insurance claims.

Key Responsibilities:

  1. Detect fraud indicators in insurance claims by gathering and analyzing relevant information to assess the need for further investigation.
  2. Perform initial evaluations of claim leads across various lines of business (auto and property) by analyzing claims data and providing actionable recommendations to adjusters and management.
  3. Employ fraud analytics tools to assess leads and determine the credibility of the information.
  4. Engage in project work, collaborating with members of the Investigative Services and other Claims departments to achieve project objectives.
  5. Maintain timely and respectful communication with stakeholders (both internal and external) when making decisions or providing feedback on leads and projects.
  6. Consult with stakeholders to enhance fraud detection strategies, financial tracking, and support business initiatives.
  7. Innovate investigative approaches and support artificial intelligence initiatives across all lines of business.
  8. Educate market staff on fraud awareness and prevention strategies.
Qualifications:
  1. Experience in claims handling within auto, accident benefits, property, or casualty is advantageous.
  2. Familiarity with provincial legislation governing auto insurance.
  3. Strong analytical and decision-making capabilities.
  4. Excellent communication and time management skills.
  5. Proficient written and verbal communication abilities.
  6. A positive and proactive attitude.
  7. Strong data analysis and creative problem-solving skills.
  8. Ability to recognize fraud indicators and develop innovative investigation strategies.
  9. Understanding of Artificial Intelligence applications in the industry.
  10. Prior investigation experience in the insurance or financial sectors is a plus.
  11. No prior Canadian work experience is necessary; however, eligibility to work in Canada is required.
Compensation and Benefits:
Compensation for the successful candidate will typically fall within a range that considers various factors, including prior experience, qualifications, expected contributions to the role, and internal equity.

What We Offer:
As a permanent member of our team, you can expect:
  1. A financial rewards program that acknowledges your achievements.
  2. An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  3. An extensive flexible pension and benefits package, including access to virtual healthcare.
  4. Flexible work arrangements.
  5. The option to purchase up to 5 additional days off per year.
  6. An annual wellness account promoting an active and healthy lifestyle.
  7. Access to resources supporting physical and mental well-being, embracing change, and connecting with colleagues.
  8. A dynamic learning environment with interactive online content and inspiring programs.
  9. Inclusive employee-led networks for education, inspiration, and development opportunities.
  10. Supportive leaders and colleagues dedicated to your growth.
  11. A Community Impact program that aligns with your values and contributions.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If you require specific adjustments to make the recruitment process more accessible, please inform us when we reach out about a job opportunity. We will work with you to accommodate your needs.

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