Care Team Scheduling Coordinator

2 weeks ago

Toronto, Ontario, Canada VHA Home HealthCare Full time

About VHA Home HealthCare

VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 dedicated professionals. Our mission is to deliver high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and community settings.

Job Summary

The Scheduling Coordinator plays a critical role in ensuring the smooth delivery of healthcare services. This position is responsible for scheduling healthcare services in a timely manner, communicating with clients, families, funders, and healthcare teams, including Personal Support Workers, Nurses, and Rehab Service Providers.

Key Responsibilities

  • Accept new client offers and schedule healthcare services
  • Use scheduling software to schedule, service changes, and updates
  • Maintain service plans and ensure accurate and up-to-date information
  • Communicate regularly with clients, caregivers, and funders to ensure seamless care delivery

Requirements

  • Post-secondary school education in healthcare or a related field (certificate/diploma preferred)
  • Minimum of three years of related work experience in a healthcare organization or agency (preferably in the community) or in an administrative position requiring extensive scheduling
  • Excellent telephone skills and ability to interact professionally with callers
  • Strong organizational skills with attention to detail and ability to prioritize, multitask, and change priorities and direction easily
  • Excellent communication and interpersonal skills
  • Ability to support client needs consistent with our client and family-centered approach and provide a positive experience with each contact
  • Knowledge of the GTA and TTC routes or relevant contracted areas
  • Strong computer and data entry skills
  • Speed and accuracy in computer inputting (50 wpm)

What We Offer

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events

Accommodation and VHA's Commitment to DEI

VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.

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