Scheduling Coordinator

4 days ago

Toronto, Ontario, Canada S.R.T. MedStaff Full time
About S.R.T. MedStaff

S.R.T. MedStaff is a reputable healthcare agency with a strong presence in the industry since 1981. We specialize in providing diverse opportunities and career development in various professional streams, along with excellent salary and benefits.

Why Choose S.R.T. MedStaff?

We offer a range of benefits that make us an attractive employer, including:

  • Permanent full-time positions in a reputable healthcare agency
  • Extensive customer service experience and ongoing education about patient care services
  • RNAO Best Practice Spotlight Organization
  • Competitive salary
  • Weekly direct deposit
  • Benefits package
  • RSP matching program
  • Perkopolis member
  • Employee perks
  • Staff appreciation events
  • Supportive team environment
Job Summary

We are currently seeking a Scheduling Coordinator to join our dynamic team in Toronto Downtown. Reporting to the Senior Manager of Client Services, the Scheduling Coordinator plays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction.

Responsibilities

The successful candidate will be responsible for:

  • In collaboration with the patient/family/caregiver, help set up patient care service by scheduling PSWs according to their geographical area/availability/skill set/language, etc.
  • Manage incoming requests to initiate service from referral sources and private patients.
  • Manage a high volume of incoming phone calls from patients, field staff, hospital clients, LHINs, etc. regarding service requests/changes and general inquiries.
  • Adjust patient schedules and share information with those in the patient's circle of care, as needed for the delivery of service.
  • Manage calls pertaining to patient feedback.
  • Obtain information on patient issues/concerns and forward to a manager/supervisor as per agency protocol.
  • Liaise with agency supervisors and other staff to communicate patient and/or agency information.
Qualifications

The ideal candidate will possess:

  • University degree or post-secondary education
  • Previous work experience in a customer service setting and/or call center setting
  • Strong customer service and communication skills, both verbal and written
  • Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator is considered an asset
  • Effective organizational and problem-solving skills with ability to prioritize tasks
  • Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment
  • Proficiency with Information Technology: Microsoft Office applications and Internet
  • Medical terminology and a second language are considered assets

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