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Care Team Scheduling Coordinator

2 months ago

Toronto, Ontario, Canada VHA Home HealthCare Full time

About VHA Home HealthCare

VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 dedicated professionals. Our mission is to deliver high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and community settings.

Job Summary

The Scheduling Coordinator plays a critical role in ensuring the timely scheduling of healthcare services. This position requires strong communication and organizational skills, with the ability to interact professionally with clients, caregivers, and funders.

Key Responsibilities

  • Accept new client offers and schedule services in a timely manner
  • Maintain accurate and up-to-date service plans
  • Communicate regularly with clients, caregivers, and funders
  • Use scheduling software to manage service changes and updates

Requirements

  • Post-secondary school education in healthcare or a related field
  • Minimum of three years of experience in a healthcare organization or agency, preferably in a scheduling or administrative role
  • Excellent telephone skills and ability to interact professionally with callers
  • Strong organizational skills, attention to detail, and ability to prioritize tasks
  • Excellent communication and interpersonal skills
  • Knowledge of the GTA and TTC routes or relevant contracted areas
  • Strong computer and data entry skills

What We Offer

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks and discounts
  • Staff and service provider events

Accommodation and Diversity, Equity, and Inclusion

VHA Home HealthCare is committed to providing reasonable accommodation and promoting diversity, equity, and inclusion in all aspects of our organization. We strive to create a workplace that is inclusive and respectful of all individuals, and we welcome applications from diverse candidates.