Customer Service Representative

4 days ago

Milton, Ontario, Canada Performance Food Group Full time

About Performance Food Group

As a leading provider of fresh and broad-line solutions to the convenience retail industry, Performance Food Group is committed to empowering customers, employees, and communities. With over $17 Billion in revenue, we continue to grow as an industry leader, offering a full range of products, programs, and solutions to customers across the U.S. and Canada.

Our Values

  • We deliver competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more.
  • We offer growth opportunities performing essential work to support food distribution.
  • We maintain a safe and inclusive working environment, including a culture of rewards, recognition, and respect.

Job Summary

As a Customer Care Representative, you will play a critical role in ensuring that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

Key Responsibilities

  • Respond to telephone, written, and in-person inquiries, requests, and concerns from customers.
  • Inform customers of unit prices, shipping dates, anticipated delays, and additional information.
  • Filing and running reports as needed.
  • Processing customer shorts, mis-picks, and credits.
  • Conducting account research and resolving problems.
  • Channeling customer inquiries to appropriate departments and documenting customer contacts.
  • Assuring that appropriate records are maintained, and reports are prepared.
  • Resolving customer requests for adjustments to orders and billing.
  • Entering and retrieving a variety of information using the computer terminal.
  • Assisting customers in the ordering process.
  • Maintaining current knowledge of pricing and product availability.
  • Understanding, interpreting, and explaining company procedures related to products and pricing.
  • Performing other related tasks and duties as assigned.

Requirements

  • Minimum of one year of customer service experience.
  • Must be able to type 40 WPM (words per minute).
  • Excellent communication skills.
  • Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations.
  • Ability to perform detailed data entry work accurately and efficiently within deadlines.
  • Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Accommodation

Performance Food Group is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.

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