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Customer Service Representative

2 months ago

Milton, Ontario, Canada ROCKWOOL Group Full time

Job Title: Customer Service Representative - Contract

We are seeking a highly skilled Customer Service Representative to join our team in Milton, ON. This is a contract position for a duration of 6 months, offering a unique opportunity to work with a global leader in stone wool solutions.

Your Role:

As a Customer Service Representative, you will be the frontline of our business, working closely with our sales team to deliver exceptional customer experiences. Your day will be filled with processing customer orders and inquiries, recording and responding to customer requests, and running daily and weekly reports to ensure accurate execution of customer orders.

What We Offer:

  • Competitive salary
  • Comprehensive benefits package, including Health, Dental, Vision, and more
  • Generous Paid Time Off (PTO) and Paid Holidays
  • Retirement Pension Matching Program
  • Work/Life Balance
  • Life and Disability Programs
  • Educational Assistance
  • Top-up plans for maternity and paternity leave
  • Fitness Reimbursement
  • Employee Assistance Program (EAP)

About Us:

ROCKWOOL Group is the world leader in stone wool solutions, transforming volcanic rock into safe, sustainable products that help people and communities thrive. We are committed to sustainability, actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and partnering with organizations to accelerate solutions to protect our oceans.

Work Environment & Conditions:

  • Our offices are designed to foster collaboration, creativity, and social engagement, allowing employees to find balance and bring their best selves to work.
  • We believe in giving back to the communities where we operate, engaging in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment.

Diverse and Inclusive Culture:

We want all our people to feel valued, respected, included, and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promoting diversity, and working against all forms of discrimination among ROCKWOOL employees.