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Customer Service Representative

2 months ago

Milton, Ontario, Canada Atosa Full time

Atosa USA, Inc. is a leading manufacturer and distributor of commercial kitchen equipment, committed to excellence and growth.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will play a crucial role in the efficient processing of orders for materials and merchandise.

Key Responsibilities

  • Receive and verify orders, ensuring availability and stock using accounting software.
  • Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
  • Input orders accurately into accounting software and maintain effective communication with warehouse staff.
  • Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
  • Process freight claims for damaged units.
  • Create sales orders and invoices using accounting software.
  • Issue credit memos for returned products and maintain accurate records.
  • Establish and maintain a systematic filing system for inventory and customer records.
  • Ensure electronic filing and cloud storage of documents.
  • Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
  • Receive purchase orders and handle messages promptly and courteously.
  • Provide real-time inventory updates upon request.
  • Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.

Requirements

  • At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
  • Ability to prioritize, multitask, and thrive in a fast-paced environment.
  • Strong attention to detail and high degree of accuracy.
  • Excellent organizational and data management skills.
  • Basic understanding of invoicing and crediting processes.
  • Effective written and verbal communication skills with a strong customer service focus.
  • Proficiency in 10-key and data entry, intermediate to advanced level.
  • Proficient in English and MS Office suite.
  • Strong problem-solving abilities.
  • Ability to work efficiently within a team.

What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.