Customer Service Representative

1 week ago

Milton, Ontario, Canada CB Canada Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing orders, and resolving any issues that may arise.

Key Responsibilities

  • Process orders received via various channels, including phone, email, and fax, and provide confirmation when requested.
  • Process pick tickets through our ERP system, selecting the appropriate carrier to ensure timely delivery.
  • Communicate with multiple external and internal customers, providing accurate and timely information.
  • Adhere to all procedures and work instructions in performing the job.
  • Communicate with various internal departments on a regular basis to resolve customer/product-related issues, including backorders, emergency shipments, customer account status, invoices, returns processing, etc.
  • Maintain accurate information regarding backorders.
  • Provide customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner, escalating issues to the appropriate person as required.
  • Responsible for customer account setup and customer file maintenance.
  • Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.

Requirements

  • Post-secondary education or equivalent in a related discipline.
  • 0-2 years of experience in a customer service role.

Skills and Abilities

  • Strong work ethic, sense of responsibility, high level of attention to detail.
  • Proactive customer focus.
  • Ability to work in a team and independently, with minimal supervision.
  • Ability to multi-task in a fast-paced environment.
  • Self-starter, efficient, organized.
  • Capable of consistently producing high-quality work under pressure and in a timely fashion.
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
  • Strong proficiency in order entry systems.
  • Excellent problem-solving ability.
  • Mandatory ability to communicate clearly in English and French.

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