Training Partner Development Account Manager
4 weeks ago
Position: Training Partner Development Account Manager
Work Location: Hybrid (Partially Virtual)
Employment Type: Permanent Full-time
Compensation: $34.08 per hour
The Canadian Red Cross (CRC) is a renowned non-profit organization dedicated to assisting individuals and communities both domestically and internationally during critical times, while also fostering resilience. Recognized as one of Canada's Best Employers 2024, we prioritize creating an accessible, diverse, inclusive, and barrier-free workplace.
Key Responsibilities:
- Provide guidance and support to Training Partners in cultivating and sustaining market opportunities.
- Assist Training Partners in meeting their annual revenue targets and formulating their business strategies.
- Deliver training on new offerings for both new and existing courses, along with orientation on tools, technology, and resources available to training partners.
- Advocate for various programs to expand and maintain the network of Training Partners while onboarding new partners.
- Address customer service inquiries by resolving issues and complaints promptly, fostering collaboration opportunities, and advising on industry trends and regulatory changes.
- Identify and report any violations of policies and program standards to the Quality Assurance Officer, supporting investigations and resolutions as per established processes.
- Conduct follow-ups with Training Partners, maintain relevant records, and track interactions, leads, and opportunities in the CRM system.
- Oversee individual sales contracts to ensure compliance with their terms and conditions.
- Represent the CRC as a subject matter expert at trade shows and conferences to generate new leads and growth opportunities, and assist in organizing significant events.
- Collaborate with municipal governments to establish Red Cross Communities, ensuring all branches utilize Red Cross training and certification.
- Utilize existing national resources to design and refresh various communication and marketing materials, including sales and campaign strategies tailored to different markets and training partners.
- Contribute to the development, establishment, and enhancement of national training programs focused on prevention and safety.
- Identify challenges and communicate with internal stakeholders in the prevention and security team to provide insights on Training Partner issues, programs, tools, and market dynamics.
- Work closely with the Business Development team to support Major Account Solutions and collaborate with the philanthropy team in Quebec to secure funding for prevention and safety initiatives.
- Serve as a representative of the CRC in media engagements related to their area of expertise.
Qualifications:
- A college diploma or university certificate in administration or a related discipline.
- At least five years of experience in coordinating training programs.
- Proficiency in both English and French.
- Certifications in water safety instruction and first aid are advantageous.
Working Conditions:
- Eligibility to work in Canada is required. Candidates must verify their visa status to ensure eligibility for the position.
- Selected candidates will undergo a pre-employment screening process, including a satisfactory Enhanced Police Information Check (E-PIC).
- As the role involves working with diverse stakeholders, applicants whose first language is not English may need to perform responsibilities in English.
#RegularRecruitment
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Training Partner Development Account Manager
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