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Lead Account Manager, Training Partnerships
3 months ago
Position: Lead Account Manager, Training Partnerships
Work Location: Hybrid (Partially Virtual)
Employment Type: Permanent Full-time
Compensation: $34.08 per hour
The Canadian Red Cross (CRC) is a renowned non-profit organization dedicated to assisting individuals and communities in Canada and globally during critical times, while also empowering them to enhance their resilience. Recognized as one of Canada's Best Employers 2024, we strive to maintain an accessible, diverse, inclusive, and barrier-free workplace.
Key Responsibilities:
- Provide guidance and support to Training Partners in identifying and nurturing potential and existing markets.
- Assist Training Partners in meeting their annual revenue targets and formulating their business strategies.
- Deliver training on new products for both new and existing courses, along with orientation on tools, technology, and resources available to training partners.
- Advocate for various programs to strengthen and expand the network of Training Partners while onboarding new partners.
- Ensure exceptional customer service by addressing issues and complaints promptly, fostering collaboration opportunities, and advising on industry trends and legislative updates.
- Identify and report any violations of policies and program standards to the Quality Assurance Officer, supporting investigation and resolution processes.
- Conduct follow-ups with Training Partners, maintain relevant records, and track interactions, leads, and opportunities in the CRM system.
- Oversee individual sales contracts to ensure compliance with established provisions and requirements.
- Represent the CRC as a subject matter expert at trade shows and conferences to generate new leads and growth opportunities, while assisting in the planning and organization of significant events.
- Collaborate with municipal governments to establish Red Cross Communities, ensuring all branches utilize Red Cross training and certification.
- Utilize existing national resources to design and refresh various communication and marketing materials tailored to different markets and training partners.
- Contribute to the development, establishment, and enhancement of national training programs focused on prevention and safety.
- Identify challenges and communicate with internal stakeholders in the prevention and security team to provide insights on Training Partner issues, programs, tools, and market trends.
- Work closely with the Business Development team to support Major Account Solutions and collaborate with the philanthropy team in Quebec to secure funding for prevention and safety initiatives.
- Act as a representative of the CRC in media engagements related to their area of expertise.
Qualifications:
- A college diploma or university certificate in administration or a related field.
- At least five years of experience in coordinating training programs.
- Proficiency in both English and French.
- Certifications in water safety instruction and first aid are considered an asset.
Working Conditions:
- Candidates must be eligible to work in Canada. We encourage applicants to review their visa status to confirm eligibility for the position.
- Selected candidates will undergo a pre-employment screening process, including a satisfactory Enhanced Police Information Check (E-PIC).
- Given the nature of our work with diverse stakeholders, applicants whose first language is not English may be required to perform job responsibilities in English.
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