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Training Partner Development Account Manager
3 months ago
Position: Account Lead, Training Partner Development
Work Location: Hybrid (Partially Virtual)
Employment Type: Permanent Full-time
Compensation: $34.08/hour
The Canadian Red Cross (CRC) is a renowned non-profit organization dedicated to assisting individuals and communities both locally and globally during critical times, while also enhancing their resilience. Recognized as one of Canada's Best Employers 2024, we prioritize creating an accessible, diverse, inclusive, and barrier-free workplace.
Key Responsibilities:
- Provide guidance and support to Training Partners in cultivating and sustaining both potential and existing markets.
- Assist Training Partners in meeting their annual revenue targets and formulating their business strategies.
- Deliver training on new offerings for both new and existing courses, alongside orientation on tools, technology, and resources available to training partners.
- Advocate for various programs to enhance and expand the network of Training Partners while onboarding new partners.
- Address customer service inquiries by resolving issues and complaints promptly, fostering collaborative opportunities, and advising on industry trends and legislative updates.
- Identify and report any violations of policies and program standards to the Quality Assurance Officer, aiding in investigation and resolution processes.
- Conduct follow-ups with Training Partners, maintain accurate records, and track interactions, leads, and opportunities within the CRM system.
- Oversee individual sales contracts, ensuring compliance with stipulated provisions and requirements.
- Represent the CRC as a subject matter expert at trade shows and conferences to generate new leads and growth opportunities, while assisting in the planning and organization of significant events.
- Collaborate with municipal governments to establish Red Cross Communities, ensuring all branches utilize Red Cross training and certification.
- Utilize existing national resources to design and refresh various communication and marketing materials, including sales and campaign strategies tailored to diverse markets and training partners.
- Contribute to the development, establishment, and updating of national training programs focused on prevention and safety.
- Identify challenges and communicate with internal stakeholders in the prevention and security team to provide insights on Training Partner issues, programs, tools, and market trends.
- Work closely with the Business Development team to support Major Account Solutions and collaborate with the philanthropy team in Quebec to secure funding for prevention and safety initiatives.
- Serve as a representative of the CRC in media engagements.
Qualifications:
- A college diploma or university certificate in administration or a related discipline.
- At least five years of experience in coordinating training programs.
- Proficiency in both English and French.
- Certifications in water safety instruction and first aid are advantageous.
Working Conditions:
- Candidates must be eligible to work in Canada. We encourage applicants to verify their visa status if they are not Canadian citizens or permanent residents.
- Selected candidates will undergo a pre-employment screening process, including a satisfactory Enhanced Police Information Check (E-PIC).
- Given our work with diverse stakeholders, applicants whose first language is not English may be required to perform job responsibilities in English.
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