Technical Support Specialist

2 months ago

Toronto, Ontario, Canada CrucialLogics inc. Full time
Job Summary

CrucialLogics inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide technical assistance via phone, email, or in-person.
  • Problem-Solving: Analyze and resolve technical issues related to computer systems, software, and hardware.
  • Training and Development: Provide training and guidance to employees on the use of computer systems, software, and hardware.
  • Documentation: Maintain accurate and detailed records of technical issues and resolutions.
  • Collaboration: Work closely with other technical support teams to ensure seamless support and resolution of technical issues.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Strong technical knowledge of computer systems, software, and hardware, including Android, iOS, servers, security software, Mac OS, and MS Office.
  • Language: Fluency in English.
  • Work Schedule: 32 to 40 hours per week.
Benefits
  • Health Benefits: Dental plan and health care plan.
  • Employment Type: Permanent.

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