Client Relationship Specialist

4 weeks ago

Granby, Quebec, Canada Royal Bank of Canada Full time


Position Overview



Role Summary


This position invites candidates to express their interest in current and upcoming roles within the South-Shore of Montreal and Montérégie regions.

What does this role entail?
As an ambassador for RBC within our branches, your primary focus will be on prioritizing client needs and offering tailored solutions. You will represent the RBC brand and contribute to business growth by facilitating new client acquisitions and enhancing existing relationships. If you possess the drive to deliver outstanding customer service and excel in a performance-driven environment, you can cultivate a rewarding career with us as a future Account Manager or Banking Advisor.

Key Responsibilities

  • Actively engage with clients in the branch, ensuring an exceptional service experience by completing transactions and identifying sales and referral opportunities.
  • Emphasize education and demonstration, utilizing technology to create memorable client experiences, drive solutions, and retain business.
  • Collaborate with team members by listening and identifying opportunities to provide additional advice, introduce clients to RBC partners, or personally fulfill client needs.
  • Take proactive ownership in resolving and preventing client banking issues.
  • Foster and maintain relationships with partners to operate as a cohesive RBC team.
  • Manage risks by adhering to compliance protocols, processes, and controls to safeguard client and shareholder interests during transactions.

Qualifications for Success
Essential Skills

  • A demonstrated passion for client-centric service, along with a successful track record in a hands-on, target-driven environment.
  • Strong self-motivation, excellent communication skills, and high emotional intelligence.
  • Proficiency in digital tools across various devices (e.g., smartphones, tablets, laptops).
  • Flexibility to work varied hours.
  • A strong desire to learn and a commitment to achieving success.
  • Bilingualism (English and French) is essential, as you will frequently assist clients with both language needs.

Desirable Attributes

  • Proven experience in building rapport and maintaining client relationships within the financial, service, or retail sectors.

What We Offer
We are committed to excellence, innovative thinking, and collaboration to provide trusted advice that helps our clients thrive and our communities prosper. We value each other, strive for personal growth, make a positive impact in our communities, and achieve mutual success.

  • A comprehensive Total Rewards Program that includes bonuses and flexible benefits, alongside competitive compensation.
  • Access to a world-class training program in financial services.
  • Opportunities for career development and a variety of job prospects across different business areas and locations.
  • Supportive leadership focused on your development through coaching and opportunity management.
  • A dynamic, collaborative, and high-performing team environment.

Core Competencies

Adaptability, Solution-Oriented Advice, Client Focus, Client Discovery, Effective Communication, Curiosity, Data Analysis, Digital Proficiency


Commitment to Inclusion

At RBC, we prioritize diversity and inclusion as key drivers of innovation and growth. We are dedicated to creating inclusive teams and equitable workplaces where employees can be their authentic selves. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to ensure an accessible candidate experience for all prospective employees, including those with different abilities. Please inform us if you require any accommodations during the recruitment process.

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