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Client Relationship Specialist

3 months ago

Granby, Quebec, Canada Royal Bank of Canada Full time


Position Overview



Role Summary


This position invites candidates to express their interest in potential roles within the South-Shore of Montreal or Montérégie regions.

What is the Role?
As a representative of RBC within our branches, your primary focus will be on prioritizing client needs and delivering tailored solutions. You will advocate for the RBC brand and contribute to business growth by facilitating new client acquisition and enhancing existing relationships. If you possess the drive to provide outstanding customer service and excel in a performance-driven environment, you can pave the way for a rewarding career as a future Account Manager or Banking Advisor.

Key Responsibilities

  • Actively engage with clients in the branch to provide an exceptional service experience by executing transactions and identifying sales and referral opportunities.
  • Emphasize education and demonstration, utilizing technology to create memorable client interactions, drive solutions, and retain business.
  • Collaborate with team members by listening and identifying opportunities to offer additional guidance, introduce clients to RBC partners, or personally address client needs.
  • Take initiative in resolving and preventing client banking issues.
  • Build and sustain relationships with partners to operate as a cohesive RBC team.
  • Manage risks by adhering to compliance protocols and processes to safeguard client and shareholder interests during transactions.

Qualifications for Success
Essential Requirements

  • A demonstrated commitment to client satisfaction, along with success in a hands-on, target-oriented solutions environment.
  • Strong self-motivation, excellent communication skills, and emotional intelligence.
  • Proficiency in digital tools across various devices (e.g., smartphones, tablets, laptops).
  • Flexibility to work varied hours.
  • A strong desire to learn and a determination to excel.
  • Bilingual proficiency (English and French) is essential, as you will frequently assist clients with diverse language needs.

Preferred Qualifications

  • Proven experience in establishing rapport and maintaining client relationships within the financial, service, or retail sectors.

Benefits of Joining Us
We thrive on the challenge to be our best, fostering progressive thinking to promote growth, and collaborating to provide trusted advice that helps our clients succeed and communities flourish. We value each other, strive to reach our potential, make a positive impact in our communities, and achieve mutual success.

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, along with competitive compensation.
  • A world-class training program in financial services.
  • Excellent career development opportunities across various business areas and locations.
  • Supportive leadership focused on your development through coaching and opportunity management.
  • Work within a dynamic, collaborative, and high-performing team environment.

Core Competencies

Adaptability, Client-Centric Solutions, Effective Communication, Curiosity, Digital Proficiency


Commitment to Inclusion

At RBC, we are dedicated to fostering diversity and inclusion for innovation and growth. We strive to create inclusive teams and an equitable workplace where employees can be their authentic selves. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also aim to provide an accessible candidate experience for all prospective employees. Please inform us if you require any accommodations during the recruitment process.