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Client Relationship Specialist

3 months ago


Granby, Quebec, Canada RBC Full time
Position Overview

This role presents an opportunity for candidates to express their interest in current and future positions within RBC, focusing on the South-Shore of Montreal and Montérégie regions.

What Awaits You?

As an RBC Ambassador within our branches, your primary focus will be on client satisfaction, ensuring that their unique needs are met. You will represent the RBC brand and contribute to business growth by facilitating new client acquisition and enhancing existing relationships. If you possess the drive to provide outstanding customer service and excel in a performance-driven environment, this could be a stepping stone towards a rewarding career as an Account Manager or Banking Advisor.

Your Responsibilities
  1. Engage proactively with clients in the branch, delivering exceptional service by completing transactions and identifying sales and referral opportunities.
  2. Utilize technology to enhance client experiences, providing education and solutions that foster client retention.
  3. Collaborate with team members to identify opportunities for additional advice, connecting clients with RBC partners or fulfilling their needs directly.
  4. Take initiative in resolving and preventing client banking issues.
  5. Build and maintain strong relationships with partners to operate cohesively as one RBC team.
  6. Adhere to compliance protocols to safeguard client and shareholder interests during transactions.
Qualifications for SuccessEssential Skills
  1. A genuine passion for client service and proven success in a results-oriented environment.
  2. Strong self-motivation, excellent communication skills, and high emotional intelligence.
  3. Proficiency in digital tools across various devices (smartphones, tablets, laptops, etc.).
  4. Flexibility to work varied hours.
  5. A strong desire to learn and a commitment to achieving success.
  6. Bilingual proficiency in English and French is required to cater to diverse client needs.
Preferred Skills
  1. A proven track record in fostering client relationships within the financial, service, or retail sectors.
Benefits of Joining Us

At RBC, we embrace the challenge of being our best, fostering progressive thinking, and collaborating to provide trusted advice that empowers our clients and enriches our communities. We value each other, strive for personal growth, and aim for mutual success.

  1. A comprehensive Total Rewards Program, including bonuses and flexible benefits, alongside competitive compensation.
  2. A premier training program in financial services.
  3. Outstanding career development opportunities across various business sectors and locations.
  4. Supportive leadership focused on your development through coaching and mentorship.
  5. Work within a dynamic, collaborative, and high-performing team environment.
Commitment to Inclusion

RBC is dedicated to diversity and inclusion, recognizing it as essential for innovation and growth. We are committed to creating inclusive teams and equitable workplaces where all employees can be their authentic selves. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to ensure an accessible candidate experience for individuals with varying abilities. Please inform us if you require any accommodations during the recruitment process.