Front Desk Manager

7 days ago

Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time
Job Summary

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a key member of our front desk team, you will be responsible for ensuring seamless operations and providing exceptional customer service to our guests.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of front desk staff, ensuring efficient and effective service delivery.
    • Train and develop staff in job duties, safety procedures, and company policies.
  • Customer Service
    • Assist guests with special needs and provide exceptional customer service.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Operations and Administration
    • Coordinate and review work assignments to ensure efficient use of resources.
    • Requisition materials and supplies as needed.
    • Maintain the accuracy and integrity of front desk operations.
  • Work Environment and Physical Demands
    • Work in a fast-paced environment with tight deadlines and high levels of customer interaction.
    • Stand for extended periods and move frequently throughout the hotel.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a related field.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a team environment and provide exceptional customer service.
    • Strong organizational and time management skills.
What We Offer
  • Competitive Compensation and Benefits
    • 35 to 40 hours of work per week.
    • Permanent employment opportunity.
  • Opportunities for Growth and Development
    • Training and development opportunities to enhance your skills and knowledge.

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