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Front Desk Manager

2 months ago

Toronto, Ontario, Canada ClubLink Corporation ULC Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. As a key member of our hospitality team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities
  • Leadership and Supervision
    • Lead and motivate a team of 5-10 front desk staff to achieve exceptional customer service and operational excellence.
    • Develop and implement effective work schedules and procedures to ensure efficient service delivery.
  • Guest Services
    • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Assist guests with special requests and ensure their stay is memorable and enjoyable.
  • Operations and Administration
    • Prepare and submit accurate reports on guest interactions, staff performance, and operational metrics.
    • Requisition materials and supplies as needed to maintain a well-stocked front desk area.
  • Training and Development
    • Train and develop front desk staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.
    • Coach and mentor staff to improve their performance and achieve operational excellence.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a front desk or customer service role.
  • Personal Qualities
    • Accurate and detail-oriented with a focus on delivering exceptional customer service.
    • Dependable and organized with a strong ability to multitask.
    • Excellent communication and interpersonal skills.
Benefits
  • Group Insurance Benefits
  • Free Parking Available
  • Permanent Full-Time Position
  • 40 Hours per Week
  • Work Language: English