Front Desk Lead

2 weeks ago


Toronto, Ontario, Canada Accor Full time

Elevate Guest Experiences as a Front Desk Supervisor at Fairmont Royal York

We are seeking a dedicated and experienced Front Desk Supervisor to join our team at the iconic Fairmont Royal York hotel in Toronto. As a key member of our operations, you will play a vital role in ensuring a seamless and memorable experience for every guest.

Your Responsibilities:

  • Oversee daily front desk operations, including room reservations, guest registration, and check-out procedures.
  • Provide exceptional concierge services, assisting guests with requests and inquiries.
  • Cultivate strong relationships with colleagues across various departments to ensure smooth coordination and service delivery.
  • Maintain a high level of professionalism and attention to detail in all interactions.

Your Qualifications:

  • Minimum of one year of experience working at a 4-Diamond hotel, demonstrating proficiency in front desk operations.
  • Strong understanding and utilization of Front Office Systems.
  • A genuine passion for delivering exceptional guest service and exceeding expectations.

Join our team and contribute to the legacy of Fairmont Royal York. We offer a rewarding work environment with competitive benefits, comprehensive training programs, and opportunities for professional growth.



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