Guest Services Manager

4 weeks ago

Québec, Quebec, Canada Hersha Hospitality Management Full time

Oversee front desk activities in alignment with established guest service, quality, and sustainability benchmarks.

Career Advancement Opportunities

Key Responsibilities

  1. Recruit, select, train, schedule, mentor, and assist team members, ensuring adherence to established brand or hotel standards and alignment with HHM core values.
  2. Address guest grievances and inquiries by conducting comprehensive investigations and identifying the most effective resolutions.
  3. Monitor guest satisfaction metrics and strive to enhance departmental and overall guest contentment.
  4. Engage in lobby ambassador initiatives and other guest interaction activities to foster relationships and a culture that encourages repeat visits.
  5. Supervise front office functions in the absence of the Front Office Manager or Assistant General Manager.
  6. Conduct financial tasks such as account balancing and audits.
  7. Manage and confirm reservations.
  8. Promote Hersha Hospitality and brand-specific marketing initiatives.
  9. Welcome guests promptly upon arrival; register and allocate guests to hotel accommodations.
  10. Provide welcome packets containing room keys, certificates, coupons, and refreshment center keys as applicable.
  11. Calculate bills, collect payments, handle cash transactions, and provide change to guests.
  12. Finalize guest accounts at check-out; in cases of dissatisfaction, negotiate compromises, which may include authorizing revenue adjustments.
  13. Develop specific, measurable, achievable, realistic, and timely action plans to address guest service shortcomings.
  14. Ensure that the hotel entrance, reception, and other public areas are maintained to high standards of cleanliness and appearance.
  15. Adhere to sustainability guidelines and practices related to HHM's EarthView program.
  16. Employ safe work practices, utilize protective safety equipment, and comply with MSDS and OSHA standards.
  17. Execute additional duties as assigned by management.

Required Qualifications

  1. Associate's or Bachelor's degree preferred.
  2. 1 to 3 years of relevant experience.

Work Environment and Conditions

  1. Work schedule may vary and could include shifts on holidays and weekends.
  2. Requires prolonged standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Core Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Hersha Hospitality Management

HHM is a leader in the hospitality industry, recognized as one of the fastest-growing and most stable management, investment, and development firms in the sector, with 135 hotels and over $1B in managed revenues nationwide. We are committed to delivering exceptional results for our owners and recognize that our people and their capabilities are our greatest asset.

  • Guest Services Agent

    1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Additional Information Pay : $23.58 to start and $26.20 after 6 monthsJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs,...

  • Guest Services Coordinator

    4 weeks ago

    Québec, Quebec, Canada Trudel Immeubles inc. Full time

    Position: Guest Services CoordinatorCompany: Trudel Immeubles inc.Trudel Immeubles inc. is on the lookout for a Guest Services Coordinator. Our organization is composed of various divisions including Trudel Alliance, Trudel Innovation, Trudel Immeubles, Trudel Construction, and Trudel Sécurité. These divisions work in harmony and are guided by a dedicated...

  • Guest Service Supervisor

    3 weeks ago

    Québec, Quebec, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room...

  • Guest Services Representative

    6 days ago

    Québec, Quebec, Canada Auberge Saint-Antoine Full time

    We are seeking a highly skilled and enthusiastic individual to join our team as a Front Desk Associate at Auberge Saint-Antoine. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Welcoming guests upon arrival...

  • Guest Services Representative

    7 days ago

    Québec, Quebec, Canada Auberge Saint-Antoine Full time

    We are seeking a highly skilled and enthusiastic individual to join our team as a Front Desk Associate at Auberge Saint-Antoine. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Welcoming guests upon arrival...

  • Guest Services Representative

    1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Representative

    6 days ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Representative

    7 days ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Representative

    2 days ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Process guest check-ins, check-outs, room...

  • Guest Services Representative

    3 days ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Process guest check-ins, check-outs, room...

  • Guest Services Representative

    2 days ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Process guest check-ins, check-outs, room...

  • Guest Services Agent

    1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Front Desk Agent Front Desk Agent Join our team at Delta Hotels by Marriott and deliver exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is seamless and enjoyable. Key Responsibilities: Process guest check-ins, check-outs, room assignments,...

  • Guest Services Agent

    2 days ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Front Desk AgentFront Desk Agent Join our team at Delta Hotels by Marriott and deliver exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is seamless and enjoyable. Key Responsibilities:Process guest check-ins, check-outs, room assignments, and room...

  • Hotel Front Desk Supervisor

    4 days ago

    Québec, Quebec, Canada Monsieur Jean - L'Hôtel particulier Full time

    Job SummaryMonsieur Jean - L'Hôtel particulier is seeking a highly skilled and experienced Hotel Front Desk Supervisor to lead our guest services team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.Key ResponsibilitiesCo-ordination and...

  • Hotel Front Desk Supervisor

    4 days ago

    Québec, Quebec, Canada Monsieur Jean - L'Hôtel particulier Full time

    Job SummaryMonsieur Jean - L'Hôtel particulier is seeking a highly skilled and experienced Hotel Front Desk Supervisor to lead our guest services team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.Key ResponsibilitiesCo-ordination and...

  • Hotel Guest Services Coordinator

    7 days ago

    Québec, Quebec, Canada Monsieur Jean - L'Hôtel particulier Full time

    About the RoleMonsieur Jean - L'Hôtel particulier is seeking a highly skilled Hotel Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.Key ResponsibilitiesCo-ordination and Scheduling: Co-ordinate activities with other work units or...

  • Dining Services Manager

    7 days ago

    Québec, Quebec, Canada Germain Hôtels Full time

    **About the Role**We are seeking a highly skilled and experienced Breakfast and Banquet Supervisor to join our team at Germain Hôtels. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of breakfast and banquet services to our guests.**Key Responsibilities**Coordinate the daily operations of meeting rooms and...

  • Dining Services Manager

    6 days ago

    Québec, Quebec, Canada Germain Hôtels Full time

    **About the Role**We are seeking a highly skilled and experienced Breakfast and Banquet Supervisor to join our team at Germain Hôtels. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of breakfast and banquet services to our guests.**Key Responsibilities**Coordinate the daily operations of meeting rooms and...

  • Operations Manager

    1 day ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryDelta Hotels Quebec is seeking a highly skilled Operations Manager to join our team. As a key member of our hotel operations department, you will be responsible for assisting in the successful execution of all hotel operations, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and...

  • Operations Manager

    1 day ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Job SummaryDelta Hotels Quebec is seeking a highly skilled Operations Manager to join our team. As a key member of our hotel operations department, you will be responsible for assisting in the successful execution of all hotel operations, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and...