Guest Services Representative
2 days ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
- Secure payment and activate/reissue room keys as needed.
- Verify and adjust billing for guests to ensure accuracy and fairness.
- Communicate with housekeeping to track room status and guest concerns.
- File guest paperwork or documentation as required.
- Operate the telephone switchboard station and respond to guest calls, requests, and questions in a professional and courteous manner.
- Run and check daily reports, contingency lists, and credit card authorization reports to ensure accuracy and compliance.
- Supply guests with directions and information to enhance their stay with us.
- Answer, record, and process all guest calls, requests, questions, or concerns in a timely and professional manner.
- Arrange transportation for guests/visitors as needed.
- Count and secure bank at the beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change as required.
- Notify Loss Prevention/Security of any reports of theft or suspicious activity.
Requirements:
- High school diploma or equivalent required.
- No related work experience necessary, but a positive attitude and willingness to learn are essential.
- Ability to work in a fast-paced environment and multitask with ease.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Physical ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a diverse team of professionals who share your passion for delivering exceptional customer service.
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