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Hotel Front Desk Supervisor
2 months ago
Monsieur Jean - L'Hôtel particulier is seeking a highly skilled and experienced Hotel Front Desk Supervisor to lead our guest services team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.
Key Responsibilities- Co-ordination and Leadership
- Co-ordinate activities with other hotel departments to ensure seamless guest experiences
- Lead and motivate a team of front desk staff to achieve exceptional service standards
- Provide exceptional guest service and resolve any issues or concerns in a timely and professional manner
- Ensure accurate and efficient check-in and check-out processes
- Establish and maintain effective work schedules and procedures to ensure optimal hotel operations
- Monitor and control front desk operations to ensure compliance with hotel policies and procedures
- Conduct regular performance reviews and provide feedback to front desk staff to improve performance and achieve service standards
- Identify and address any performance gaps or issues
- Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- 2 years to less than 3 years of experience in a similar role, or equivalent experience in a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
This is a permanent, full-time position with a 40-hour workweek. The work language is French.
