Guest Services Agent

7 days ago


Québec, Quebec, Canada Delta Hotels Quebec Full time
Front Desk Agent Front Desk Agent

Join our team at Delta Hotels by Marriott and deliver exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is seamless and enjoyable.

Key Responsibilities:
  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment and activate/reissue room keys
  • Verify and adjust billing for guests
  • Communicate with guests and staff to ensure their needs are met
  • Operate the telephone switchboard station and respond to guest calls and requests
  • Count and secure bank at the beginning and end of shift
Requirements:
  • High school diploma or equivalent
  • No related work experience required
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and customer service skills
  • Ability to stand, sit, or walk for extended periods of time
About Delta Hotels by Marriott:

Delta Hotels by Marriott is a global portfolio of brands that delivers exceptional service and seamless travel experiences to our guests. We are committed to providing a warm, wise, and in-control environment that allows our guests to focus on what's most important.

Why Join Our Team?
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to develop your skills and advance your career
  • Competitive compensation and benefits package
  • Collaborative and supportive team environment

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace.



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