Guest Services Representative

6 days ago


Québec, Quebec, Canada Auberge Saint-Antoine Full time

We are seeking a highly skilled and enthusiastic individual to join our team as a Front Desk Associate at Auberge Saint-Antoine. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Welcoming guests upon arrival and departure, ensuring a warm and personalized experience;
  • Managing room reservations and assignments;
  • Coordinating with other departments to address guest requests and concerns;
  • Preparing special amenities and services for our guests;
  • Performing other related tasks as required.

Requirements:

  • Fluency in both French and English, both written and spoken;

Desirable Skills and Qualities:

  • Strong interest in customer service and a passion for delivering exceptional experiences;
  • Professional attitude and behavior, with excellent communication and interpersonal skills;
  • Ability to work efficiently and effectively in a fast-paced environment;
  • Strong sales skills and ability to upsell and promote our services;
  • Flexibility and adaptability in a dynamic work environment.


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