Bilingual Spanish Technical Support Specialist

3 weeks ago


Toronto, Ontario, Canada TouchBistro Full time

TouchBistro is in search of a Bilingual (Spanish/English) Technical Support Specialist to enhance their support team. The ideal candidate will deliver outstanding assistance for both hardware and software, work closely with internal departments to relay insights, and foster a robust customer community. Key duties encompass:

  • Transforming customers into loyal advocates through superior service
  • Offering technical support for software and hardware through various communication channels
  • Diagnosing issues related to wireless networks, printers, and payment processing devices
  • Partnering with internal teams to address and resolve challenges
  • Communicating customer insights to Product and Development teams
  • Proactively enhancing the customer experience
  • Surpassing departmental service level agreements and personal objectives

Qualifications for this position include a relevant educational background, bilingual fluency, flexibility for varied work schedules, familiarity with Apple/iOS products and networking, a self-motivated approach, and excellent communication abilities. TouchBistro provides a comprehensive benefits package that includes unlimited vacation, health, dental, and vision coverage, along with opportunities for career advancement.

About TouchBistro: TouchBistro is a premier provider of Point-of-Sale and restaurant management solutions, catering to numerous dining establishments globally. Their mission is to streamline restaurant operations, boost sales, and improve guest satisfaction. TouchBistro is committed to inclusivity and ensuring accommodations for individuals with disabilities throughout the hiring process.



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