Client Services Coordinator

3 weeks ago

Cobourg, Ontario, Canada hearinglife_Canada Full time
Job Overview:

Client Services Coordinator - Cobourg at HearingLife Canada . This role is designed for individuals with a Bachelor's Degree .

Key Responsibilities:

Are you a customer service professional who thrives on building relationships, resolving issues, and enhancing the hearing experience for clients? If you are dedicated to making a positive impact in the lives of others, we invite you to explore this opportunity.

About HearingLife Canada

HearingLife Canada stands as the foremost provider of hearing healthcare services in the nation. Our mission is to deliver transformative hearing care while promoting awareness of hearing loss and the advantages of hearing aids.

Your Impact:

As an integral member of our team, you will foster a welcoming atmosphere for clients, ensuring strong connections and effective problem-solving throughout their hearing journey. You will cultivate collaborative relationships with both clients and team members.

Reporting to the Regional Manager, the Client Services Coordinator (CSC) serves as the initial point of contact for clients, delivering exceptional client care and administrative assistance to clinicians and head office.

Client Interaction:
  • As the first point of contact, you will ensure clients receive unparalleled service:
  • Welcoming clients
  • Managing incoming calls
  • Addressing client inquiries
  • Organizing client appointments and scheduling clinician meetings
  • Adhering to company protocols for telephone performance.
Clinic Maintenance:

You will oversee the upkeep of our clinics, ensuring they are exemplary centers for hearing healthcare, which includes daily cleaning and organization.

Support for Hearing Professionals:
  • Providing essential administrative support for clinicians:
  • Opening and closing the Hearing Healthcare Centre (HHC)
  • Registering new clients
  • Maintaining all physical files
  • Handling shipping and receiving tasks
Financial and Insurance Assistance:

You will manage sales processing and track outstanding balances and receivables, including assisting clients with estimates and payment processing.

Qualifications:
  • Post-secondary education in a relevant field
  • Minimum of 2 years of experience in customer service
  • Highly organized, detail-oriented, and adept at managing multiple priorities
Benefits:
  • Competitive salary package
  • Generous paid time off policy, including vacation and wellness days
  • Comprehensive benefits package
  • GoodLife Corporate Membership
Commitment to Diversity:

HearingLife Canada is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

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