Assistant Manager, Ticketing Operations

1 month ago

Vancouver, British Columbia, Canada Pacific National Exhibition Full time

Job Title: Assistant Manager, Ticketing

Job Summary:

The Pacific National Exhibition is seeking an experienced Assistant Manager, Ticketing to join our Sales, Marketing & Business Development Department. As a key member of our team, you will play a critical role in ticketing operations, including event builds and box office management.

Key Responsibilities:

  • Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize processes and technology.
  • Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.
  • Provide timely ticket reporting for internal and external events.
  • Communicate with stakeholders on event build information for websites and e-blasts,
  • Proof guest communications for pre-sales, announcements, cancelations, and event updates.
  • Represent the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.

Requirements:

  • Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.
  • 1 – 2 years' experience in sales or account management.
  • Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.
  • Strong understanding of ticketing technology and equipment.
  • Ability to understand and represent another company's brand at the PNE while balancing PNE objectives.
  • Strong communication skills both written & verbal, with firm attention to detail.
  • Ability to model the PNE's core values and lead the team to prioritizing CART (Communication, Accountability, Respect and Trust) with the full PNE team.
  • Experience with Paciolan considered an asset.

What We Offer:

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $57,000 - $65,000 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

About Us:

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 113-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

How to Apply:

Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Preference will be given to candidates who submit their resume/cover letter before Sunday, February 04. We look forward to hearing from you.

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